Privacy Policy
Turnstone Management Systems Ltd
Thank you for visiting our website. We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this Privacy Notice, or our practices regarding your personal information, please contact us at info@turnstone.me.
When you visit our website www.turnstone.me and use our services, you are entrusting us with your personal information. We take your privacy very seriously. In this Privacy Notice, we explain what information we collect, how we use it, and what rights you have in relation to it.
This Privacy Notice applies to all information collected through our website.
Please read this Privacy Notice carefully as it will help you make informed decisions about sharing personal information with us.
1. What information do we collect?
Personal information you disclose to us
We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our services, when you purchase products or services, when you participate in activities on the website, or when you otherwise contact us.
The personal information we collect depends on the context of your interactions with us, the choices you make, and the products and features you use.
The personal information we collect may include:
Identity and contact data such as your name, email address, telephone number, billing address, and delivery address
Transactional and financial data when you make a purchase
Financial and transactional information
When you purchase products or services from us, we collect information necessary to process your payment, such as your billing address and payment method details.
We do not store or have access to your full payment card details.
Payments are processed securely by our third-party payment processors.
All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes.
2. Will your information be shared with anyone?
We only share information where necessary, including with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfil business obligations.
We may process or share your data on the following lawful bases:
Consent
We may process your data if you have given us clear consent for a specific purpose (for example, marketing communications).
Performance of a contract
We process personal, transactional, and payment-related information where it is necessary to fulfil a contract with you, such as processing orders, taking payment, and delivering products or services.
Legitimate interests
We may process your data where it is reasonably necessary to achieve our legitimate business interests, provided these interests do not override your rights and freedoms.
Legal obligations
We may disclose your information where required to comply with applicable law, regulatory requirements, court orders, or lawful requests by public authorities.
Vital interests
We may disclose your information where necessary to investigate, prevent, or take action regarding potential policy violations, fraud, safety issues, or illegal activities.
3. Payment processors and third-party providers
We use trusted third-party payment processors to handle payments securely. Your payment information is processed directly by these providers in accordance with their own privacy policies.
These may include:
We do not control these third parties and are not responsible for their privacy practices. We recommend reviewing their privacy notices.
4. Shipping and fulfilment
Where physical products are purchased, we may share your name, delivery address, and contact number with third-party courier or delivery providers for the sole purpose of fulfilling and delivering your order.
5. How long do we keep your information?
We keep your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Notice, unless a longer retention period is required or permitted by law.
When we no longer have a legitimate business need to process your personal information, we will securely delete or anonymise it.
6. How do we keep your information safe?
We aim to protect your personal information through appropriate technical and organisational security measures.
We have implemented security measures designed to protect personal information processed through our website. All items on the client portal are managed in line with WordPress security standards.
We advise users to access our services only in secure environments.
7. Automated processing and profiling
We may use limited automated processing to:
Process orders and payments
Generate invoices or confirmations
Analyse website usage and purchasing trends to improve our services
We do not use automated decision-making that produces legal or similarly significant effects on you.
Where analytics or marketing tools are used, you may opt out via cookie settings or by contacting us.
8. What are your privacy rights?
You have the right to:
Request access to your personal information
Request correction or erasure
Restrict or object to processing
Request data portability (where applicable)
Where we rely on your consent, you may withdraw it at any time. This does not affect the lawfulness of processing carried out before withdrawal.
If you are resident in the UK or EEA and believe we are unlawfully processing your personal data, you have the right to complain to your data protection authority.
Details can be found at:
http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm
9. Do we make updates to this policy?
Yes. We may update this Privacy Notice from time to time to remain compliant with legal and regulatory requirements.
Any updates will be indicated by a revised date and will be effective once published. We encourage you to review this policy regularly.
10. How can you contact us?
If you have questions or comments about this Privacy Notice, please contact us at: