Turnstone Management Systems Ltd

Welcome to Turnstone Management Systems Ltd, and thank you for choosing our digital products.

We aim to be clear and transparent about how our digital downloads work, your rights as a customer, and when refunds apply. Please read this policy carefully before completing a purchase.

1. Who we are

Turnstone Management Systems Ltd provides consultancy, training, auditing, and digital compliance resources to support organisations in meeting regulatory and management system requirements.

For full contact details, please see our Contact Us page or email info@turnstone.me.

2. What we sell

We sell digital products such as templates, guidance documents, toolkits, and compliance resources designed to support businesses with management systems, compliance, and continual improvement.

All products are supplied as digital content. No physical goods are provided.

When you purchase a product, you are purchasing access to digital content, which is supplied electronically.

3. Delivery of digital content

Once your payment has been successfully processed, your digital content will be made available to you immediately.

Access may be provided via:

• a download link displayed on the checkout confirmation page; and/or
• a download link sent to the email address you provided at checkout

You may save the files to your device for future use.

If you do not receive access to your digital content within a few minutes, please check your junk or spam folder. If you still cannot access your content, contact us at info@turnstone.me, and we will assist you promptly.

4. Your right to cancel

Under UK consumer law, customers generally have a 14-day cooling-off period for online purchases. However, this right does not apply to digital content once access to the content has been provided.

By completing your purchase, you acknowledge and agree that:

• your digital content will be made available immediately after payment; and
• you will lose your right to cancel once access to the digital content has been provided, even if you choose not to download or access the files.

If you change your mind before access to the digital content is provided, please contact us immediately.
Access is deemed to be provided when the digital content or download link is sent to the email address supplied at checkout. Once this has occurred, we are unable to cancel or refund the order.

5. Refunds and problems

Due to the nature of digital products, we do not offer refunds once access to the digital content has been provided.

However, we are committed to providing high-quality resources and will assist you if:

• the digital content is faulty or corrupted;
• you received the incorrect product; or
• the digital content does not match its description.

If you experience any of the above, please contact info@turnstone.me with your order details. We will investigate and, where appropriate, provide a replacement, correction, or other suitable remedy.

6. Use of our digital products

All digital products are licensed for use by the original purchaser only, for internal business use unless stated otherwise.

You must not:

• resell, sublicense, or redistribute the digital content;
• share the content publicly or with third parties; or
• upload the content to shared platforms, websites, or file-sharing services.

If you are unsure about permitted use, please contact us for clarification before using the product.

7. Pricing and payment

All prices are shown in GBP (£) and include VAT where applicable.

Payments are processed securely at checkout using trusted third-party payment providers, such as Stripe and PayPal. Turnstone Management Systems Ltd does not store or have access to your full payment card details.

8. Updates and changes

We may update or improve our digital products from time to time to reflect changes in legislation, standards, or best practice.

Where a significant update is made, we may notify existing customers or make an updated version available at our discretion.

9. Changes to this policy

We may update this policy from time to time to reflect changes in law, guidance, or business practices.

Any updates will be effective once published on our website. We encourage you to review this policy periodically.

10. How to contact us

If you have any questions about this policy or your purchase, please contact us at:

📧 info@turnstone.me