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ISO 9001:2015

ISO 9001 is the International Standard of Quality Management.  It delivers a system of continual improvement that is driven by your customers’ needs. This leads to cost savings, improved efficiencies and greater consistency of service deliverables.

Turnstone will liaise with available certification companies to find the best option for your organisation, we will take all the fuss out of seeking ISO 9001 certification by helping you through every step of the process.

Our team will carry out an internal ISO 9001 Compliance Audit, specifically adhered to each clause within the ISO standard in which you are applying for. This internal audit will measure the performance of your existing systems and procedures. We will then provide you with a comprehensive report of our findings, together with easy-to-understand guidance on how to deal with any shortcomings we identify and make ongoing support available to help you implement any necessary improvements prior to the external ISO 9001 certification audit.  We can also integrate this system with your existing systems or any of the other ISO standards you wish to become certified to.

We can help you with the development, edits, and/or implementation of:
  • ISO 9001 Bespoke Management System and Procedures
  • ISO 9001 Gap Analysis Report
  • Scope of the business
  • Organograms Charts
  • Quality Manual
  • Quality Policy Statement
  • Business Continuity Procedures
  • Risk & Opportunities Registers
  • Identify Quality KPIs & Objectives for continual growth and sustainability of the business
  • Legislation Register
  • Approved Supplier Register
  • Bespoke customer schedule to manage equipment and resource expiry dates
  • Company Handbook
  • Job Descriptions and Contracts
  • Communications Matrix
  • Training Records and Matrixs
  • Bespoke Training Programme
  • ISO 9001 Awareness training
  • Company Awareness training
  • Liaise with external auditors and 3rd parties on the client’s behalf.
  • Audit programme and internal audits including compliance and process-based audits
  • Chairing and minuting of Management Review meetings
  • Continual improvement reviews i.e., implementing improvement suggestions in relation to efficiency and compliance which will add value to the business
  • Identify nonconformances and assign preventative and corrective actions
  • Client Portal for easy access to all documents
  • Competence Questionnaires
  • Forms as required by the company, on the required forum.